This window also informs you that once you decide to continue closing your monday account, you and your team will no longer have access to your boards and data. A new popup window will appear before you can finally close your account.After you have selected a reason for canceling your monday subscription, click on the “ Cancel plan“ button It will also ask you to provide details in the text area below it but it is only optional for you to provide one. A popup window will appear asking for feedback.Ĭhoosing the reason for leaving from the dropdown choices is a required step.On the lower right area, inside the Contact Support box, click on the “Cancel my account” link.For example, the Billing section of a Pro plan shown below includes additional tabs that may not appear on the Billing section of an Individual plan. Please note that depending on your plan, the default Billing screen may appear slightly different. The billing section allows the Admin to manage all plan and billing details of your account. The default screen of the Admin window opens in the General section.Click on your profile picture then click on Admin (or Administration) on the popup window that appears.Now, from the top right corner of your monday board, click the 3-dot menu, then click ‘More actions’, and then choose ‘Export board to Excel’. First things first: Download your data.īefore deleting your account, you can export important monday boards.At the lower left side of the menu is the area for your profile picture or your name’s initials if you have not uploaded any image. On the left-most part of the monday screen is the menu. WARNING! You need to backup or export any important information, schedules, reports, files, and boards before proceeding to close your account. The listed steps will show you how to delete your monday account as well as inform you of the different options available and their corresponding results. However, to delete an account, an Admin needs to use the web version of .īack to top Step-by-step Cancellation ProcessĬanceling your monday subscription involves several steps. Monday is accessible on the web and from mobile apps. You need to access your account via the web. A window will show all the admins of the account. If you are not sure who the Admin of your account is, click on your profile picture on the bottom left of the screen, and then select Admin from the menu. If you want to delete your monday account but you are not an Admin, you need to request assistance from an Admin user: the option to cancel the account is not available to a non-Admin user. The person who initially created the monday account is by default the administrator of the account. Admins manage users, boards, security, and billing, among others. Only an Admin can cancel, close, and delete a monday account.Īn Admin is a super user with the ability to oversee the entire account. In monday, there are two types of users-Admins and Team Members. It takes special privileges to delete a account. At the end of the trial period, monday will automatically close your account.īack to top How to Delete a Accountīefore taking the actual steps to delete the monday account, you’ll need to meet some conditions monday has in place to ensure the account isn’t accidentally deleted, leaving unknowing users and teams in the lurch. If you are within the trial period, you do not need to do anything except wait until the end of the trial. If you are a paying user who needs to delete your monday account (meaning removing all the account’s data), there are several steps you need to go through, but you can cancel the subscription at any time. You can reopen a closed account.ĭeleting the account also means making it inaccessible but also removing all data linked to the account. You can also continue to access your canceled account for the remainder of the billing period.Ĭlosing your account means making the account inaccessible after a certain date and time. Cancel, Close, and DeleteĬanceling your subscription means stopping or halting an existing agreement to use the software-as-a-service. Defining these terms will help the reader have a clearer understanding of the process. monday’s help section uses specific terms that are sometimes used interchangeably and may cause confusion. The steps described in this article are based on official resources.
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